Warranty registration for VTL products is valid in the USA only. International VTL customers should consult the local VTL importer regarding product registration and warranty procedures.
VTL amplifiers and preamplifiers are covered by a limited warranty against defects in materials and workmanship for a period of 90 days from date of purchase by the original purchaser only, solely when purchased from an authorized VTL dealer. The warranty period begins on date of first sale to the end user, or one year after shipment from the VTL factory, whichever is the earlier. A further optional limited non-transferable five-year warranty is available to the original purchaser only upon proper registration of ownership within 30 days of date of first purchase.
In order to ensure the highest level of customer satisfaction, “new” VTL products may only be purchased over-the-counter or delivered and installed by an Authorized VTL Dealer. VTL products that are purchased over the Internet, by phone or mail order are presumed to be “used” and do not qualify for any VTL Warranty.
Proper registration is made by filling out and returning to the factory the original warranty card packed with the unit, along with a copy of the original sales receipt as proof of the original date of purchase, within 30 days of purchase.
The warranty is provided by the dealer where the unit was purchased, and by VTL Amplifiers Inc. Under the terms of the warranty defective parts will be repaired or replaced without charge, excepting the cost of tubes. A six-month warranty on tubes is available with the correct recording of the serial number of the VTL preamplifier on the warranty registration card and mailing it with the purchase receipt to VTL.
If a VTL product fails to perform properly under the above warranty then the purchaser’s sole remedy shall be to return the product to the authorized VTL dealer or to VTL Amplifiers Inc, where the defect will be repaired without charge for parts and labor. The product will then be returned via prepaid, insured freight, method and carrier to be determined solely by VTL Amplifiers Inc. All returns to the factory must be in the original packing and accompanied by a Return Authorization, (new packing will be supplied for a nominal charge if needed), accompanied by a written description of the defect. This must be shipped to VTL Amplifiers Inc via insured freight at the customer’s own expense. Charges for unauthorized service and transportation costs are not reimbursable under this warranty, and all warrantees, express or implied, become null and void where the product has been damaged by misuse, accident, neglect, modification, tampering or unauthorized alteration by anyone other than VTL Amplifiers Inc. VTL does not warrant, in any way, products that are purchased from anyone who is not an Authorized Dealer or that have had their serial number altered or defaced.
This warranty applies only to units used in residential non-commercial use. The warrantor assumes no liability for property damage or any other incidental or consequential damage whatsoever which may result from failure of this product. Any and all warrantees of merchantability and fitness implied by law are limited to the duration of the expressed warranty. All warrantees apply only to VTL products purchased and used in the USA, and are only applicable within the USA. Products purchased outside the USA may not be registered for warranty with the factory in the USA, but may only be registered with the VTL distributor in the country of purchase. In the case of returns from outside the USA, the owner of the product returned is responsible for all shipping charges, and VTL will accept no shipping or customs duty charges for goods returned to the USA, nor any shipping or customs duty charges for the return of the product to the owner.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.